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Check FAQ before lodge Technical Grievance.

1027

Total Complaints Lodged

47

Pending Complaints

980

Closed Complaints

Logde your Technical Grievance



FAQ

Q1. What are the objectives of eGramSwaraj?


Ans:eGramSwaraj aims to bring in better transparency and strengthen the e-Governance in Panchayati Raj Institutions (PRIs) across the country through decentralized Profiling, Planning, Physical Progress, Reporting and Work-Based Accounting.


Q2.When was eGramSwaraj launched?


Ans: April 2020.
The e-Gram Swaraj Yojana was launched in April 2020 by the Ministry of Panchayati Raj.


3Q.How to login in eGramSwaraj? How To Login Into eGramSwaraj.Gov.In Portal?


Ans:1. The home screen will appear, here click on the “Login” tab on the navigation bar.
2. The login window will appear, here enter your “User Name”, “Password”, and “Captcha Code” and then click on the “Login” button.


4Q. How does Gram Panchayat get funds to perform its tasks?


Ans:Gram panchayat has various means on how to generate funds for development. Sources of funds for gram panchayat : Land revenue , tax on toddy ( specifically in South India , tax on vehicles , tax on the industries which are located in geographical boundaries of the village , toll tax , festival tax .


5Q. Who prepares GPDP?


Ans:Panchayats have been mandated for the preparation of Panchayat Development Plan (PDP) for economic development and social justice utilizing the resources available to them.


6Q. What is the full form of Vprp?


Ans:Integration of Village Poverty Reduction Plan (VPRP) into GPDP | Ministry of Panchayati Raj | India.


7Q:What is tied and untied fund?


Ans: Untied aid is assistance given to developing countries which can be used to purchase goods and services in virtually all countries. It is contrasted with tied aid which stipulates that goods and services bought with it can only be purchased from the donor country or from a limited selection of countries.


8Q. What is 15th CFC?


Ans:The Fifteenth Finance Commission (15th FC), in its latest report for the year 2021-26, has recommended total grants of Rs. 1,08, 916 crore for Urban Local bodies (ULBs). The Ministry of Housing and Urban Affairs (MoHUA), Government of India, is the nodal ministry for administering the 15th FC grants to the ULBs.


9Q:What are tied grants?


Ans:Tied Grants: These are used for the basic services of: Sanitation and maintenance of Open-Defecation Free (ODF) status. Supply of drinking water, rain water harvesting and water recycling. The RLBs shall, as far as possible, earmark one half of these grants each to these two critical services.


10Q. How transferred employee from one PRI to another PRI will be added in IOSMS?


Ans:It is available in select type Transferred Employee in Add Employee menu under Master Directory Management.


Q1.Add Meeting Category


Ans: 1. Go to 'Master Entry' in the menu bar
2. Select submenu 'Add Meeting Category'
3. Select 'Meeting Type' [Statutory Meeting / Non-Statutory Meeting]
4. Add 'Meeting Category Name'
5. Save

Q2.Add Meeting Sub Category


Ans:1. Go to 'Master Entry' in the menu bar
2. Select submenu 'Add Meeting Sub Category'
3. Select 'Meeting Type' [Statutory Meeting / Non-Statutory Meeting]
4. Select 'Meeting Category' create in previous step
5. Add 'Meeting Sub Category Name'
6. Save


3Q.Add Meeting Hall


Ans: 1. Go to 'Master Entry' in the menu bar
2. Select submenu 'Add Meeting Hall'
3. Add the following details to create a Meeting Hall:
• Hall / Room Type [VC Room / Conference Hall / Auditorium]
• Hall/Room Name
• Short Address
• Full Address (In Details)
• Description
• Sitting Capacity
• VC facility Avalable
• Availability of Power Point Presentation
• Availability of Public Address System
• Availability of Wi-Fi
• Availability of Internet Connectivity
• Contact Person
• Mobile No
• Hall/Room Image [File type (.jpg, .jepg, .png) & File size (within 500 KB)]
4. Save


4Q.Add Meeting Agenda


Ans: 1. Go to 'Master Entry' in the menu bar
2. Select submenu 'Add Meeting Agenda'
3. Select 'Meeting Type'
[Statutory Meeting or Non-Statutory Meeting]
4. Select 'Meeting Category' create in previous step
5. Select 'Meeting Sub Category' create in previous step
6. Add 'Meeting Agenda' [User can add multiple agenda one after another]
7. Save


5Q.Add Category Wise Meeting Copy To


Ans: 1. Go to 'Master Entry' in the menu bar
2. Select submenu 'Add Meeting Copy To'
3. Select 'Meeting Type'
[Statutory Meeting or Non-Statutory Meeting]
4. Select 'Meeting Category' create in previous step
5. Select 'Meeting Sub Category' create in previous step
6. Add 'Notice Copy To' [User can add multiple position one after another ]
7. Save


6Q.Add Master Meeting Participants


Ans: 1. Go to 'Master Entry' in the menu bar
2. Select submenu 'Add Participants'
3. Add the following details to create a Participant:
• Select 'Participant's Designation' [drop-down list]
• Add 'Participant's employee ID'[ from io-SMS]
• Select proper 'Participant's Salutation'.
• Add 'Participant's Name'
• Add 'Participant's Contact Number'
• Add 'Participant's Email'
4. Save


7Q.Add Signature Approval Authority


Ans: 1. Scan signature of the issuing authority [File type (.jpg, .jepg, .png), File size (within 100 KB), Signature ink (black/blue marker) & Signature should be in widely sizable manner so that it will appear prominently]
2. Go to 'Master Entry' in the menu bar
3. Select submenu 'Add Signature Approval Authority'
3. Select 'Signature of Issuing Autority'
4. Browse the signature file
5. Uplaod
Please note: This Signature is required to issue notice


8Q.Add Letter Head


Ans: 1. Go to 'Master Entry' in the menu bar
2. Select submenu 'Add Letter Head'
3. Add 'Template Name'
4. Add 'Letter's Head'
5. Add 'Letter's Body'
6. Add 'Letter's Address'
7. Save
8. 'Print Preview' action will show the letter head in preview mode
9. Memo No. & Date will be auto generated shown in 'Letter Head'


9Q.How to iniciate a meeting


Ans: 1. Go to 'Meeting Calander' in the menu bar
2. Add the following details to add a new meeting in the meeting calander:
• Select 'Meeting Type' [drop-down list]
• Select 'Meeting Category' [drop-down list]
• Select 'Meeting Sub Category' [drop-down list]
• Select Date
3. Save


10Q.How to schedule a meeting


Ans: 1. Go to 'Schedule a Meeting' in the menu bar
2. Add the following details to schedule a new meeting:
• Select 'Type of Notice' [Meeting / Training / Conferance / Workshop]
• Select 'Mode of Meeting' [Only Physical type meeting avaiable]
• Select 'Meeting Type' [drop-down list]
• Select 'Meeting Category' [drop-down list]
• Select 'Meeting Sub Category' [drop-down list]
• Select 'Meeting Hall' [drop-down list]
• Select 'Meeting Start Date'
• Select 'Meeting Time Slot' [Pre-defined time slot avaliable]
3. Select 'District Participants' [drop-down list, multiple participant addition avaliable]
4. Select 'Bloct Participants' [drop-down list, multiple participant addition avaliable]
5. Select 'GP Participants' [drop-down list, multiple participant addition avaliable]
6. Add 'Approx No of Participants'
7. Add 'Contact Person Name'
8. Add 'Contact Person Mobile'
9. Add 'Meeting Link' [If avaliable]
10. Select 'Letter Head Template' [drop-down list]
11. Select 'Chaired By ' [drop-down list]
12. Select 'Chaired By ' [drop-down list]
13. Select 'Notice To Be Issued By'
14. Select 'Meeting Start Time'
15. Add 'Copy To' [User can add multiple member one after another ]
16. Save
17. After save the meeting, it will be avaliable in the list below . User can print 'Meeting Notice', 'Reschedule Meeting', 'Cancel Meeting' & 'Send Notification' to the participants.
18. After completion of meeting, user can add 'Key Discussion' and upload 'Meeting Resolution & Image' [Image file type (.jepg/.jpg), file size max 2 MB] [Resolution file type (pdf), file size max 5 MB]

Q1.Is it possible to edit or delete any entry after verifying the entry?


Ans: No. After verify you can’t edit or delete the entry


Q2.After a month has closed, can any entry be made in that month?


Ans: No. After month end, no entry can’t be made in that month.


3Q.After a year end, can any entry be made in that financial year?


Ans: No. After year end, no entry can’t be made in that month.


4Q.Is it possible to make multiple payment vouchers using same cheque no.?


Ans: Yes. In that case, the vouchers have to be consecutive serial nos., same date and same ledger heads.


5Q. How can I upload the Form 26 in website?


Ans: No. As the GPMS is an Online Application, therefore, there has no provision to upload Form 26 separately. Once the month has been closed by the respective Admin user, Form 26 will be automatically generated and available in the portal publicly in real time.


6Q. How can I upload the Form 27 in website?


Ans: No. As the GPMS is an Online Application, therefore, there has no provision to upload Form 27 separately. Once the Financial Year has been closed by the respective Admin user, Form 27 will be automatically generated and available in the portal publicly in real time.


7Q. How can I create a new Ledger head in GPMS?


Ans: There has no provision to create or add any new Ledger Head in GPMS by the end users.
Ledger Head will be available in GPMS once it created by the State Admin.


8Q. How can I create a new Collection / Expenditure head in GPMS?


Ans: There has no provision to create or add any new Collection / Expenditure Head in GPMS by the end users.
New Collection / Expenditure Head will be available in GPMS once it created by the State Admin. End users can create sub head under any Collection / Expenditure head.


9Q. Can I use a Bank account for different Ledger Heads ?


Ans: Yes.


10Q. Can I open a bank account in middle of the Financial Year ?


Ans: Yes. Bank account can be open any time. After opening the bank account, that account need to be enter in GPMS with ‘0’ Opening balance.


Q1.Is it possible to edit the information after submission?


Ans: No.


Q2. After the payment how long it may take to generate the Trade N.O.C. ?


Ans: Trade N.O.C. generates in real time after the payment.


3Q. How can I get the fees refund ?


Ans: No. There has no provision to get the fees refunded..


4Q. How can I surrender my Trade N.O.C. ?


Ans: Contact with the respective Gram Panchyat authority.


Q1.Is it possible to edit the information after submission?


Ans: No.


Q2.After the payment of fees, how long it may take to generate the Approval certificate ?


Ans: Within 7 working days.


Q1.What is the name of Panchyat Tourism Portal,email - Id and Phone Number ?


Ans:The name of the Panchyat Tourism portal is https://prdtourism.in
email id- panchayatstourism@gmail.com
Phone number 033-2334 0047/58033-2334 0047/58


Q2.What is a property ?


Ans: The Guesthouses, Homestays, Resorts, Hotels, Marriage Halls, Ceremonial Halls, Conference Hall etc. which are either owned and managed or managed by the PRI Units (like Zilla Parishads, Panchayat Samitis & Gram Panchayats) are the Properties.
If a Marriage Hall, a Ceremonial Hall or a Conference Hall is found as a standalone unit then that should be considered as a Property
Otherwise when a Marriage Hall, or a Ceremonial Hall or a Conference Hall is found inside a hotel, or a guesthouse or a resort then that will not be considered as an individual property. In such scenarios, the Marriage Hall, or the Ceremonial Hall or the Conference Hall is to be considered as a part of that particular hotel or guesthouse or resort. In other words a Marriage Hall, or a Ceremonial Hall or a Conference Hall is found inside a hotel, or a guesthouse or a resort then that should be considered as a type or category of accommodation of that property.


Q3.Who is the Property Owner?


Ans: The PRI Unit (either a Zilla Parishad or a Panchayat Samity or a Gram Panchayat), which is managing the daily operations and entitled to issue Invoices/Booking Slips of a Property are the Property Owners.
If a PRI Unit is the lawful owner of a property but has already leased/rented out the same to any third party and that that party entity is managing the daily operations and entitled to issue Invoices/Booking Slips of that property then the PRI Unit will not be considered as the property owner of that particular property in this software system. Under such scenario that property should not be registered in this software system.


Q4.What is an Accommodation?


Ans: Each of the Rooms, Suits, Halls, Tents, Huts, etc. are there within a property and are being offered to the guests as a separate unit of that specific property against daily rent/hire charges to the guests are the Accommodations.
If a Marriage Hall or a Ceremonial Hall or a Conference Hall is found within a property as a part of that property then that should be also considered as an accommodation of that property.


Q5.How to treat a standalone Marriage Hall or a Ceremonial Hall or a Conference Hall?


Ans: When a Marriage Hall or a Ceremonial Hall or a Conference Hall is not a part of any hotel, resort or a guesthouse and found standing alone as an individual entity then that is to be considered as a Property only.
In this software system each of the accommodations (like rooms, suits, tent etc. ) of a property is being offered as an individual unit on daily rent/hire charges to the guests and not the entire property as a whole. When a standalone Marriage Hall or Ceremonial Hall or Conference Hall is being treated itself as a whole Property then it is to be required to create an accommodation under that property with relevant details according to the fields available in the form namely, ‘Add New Accommodation’ in this software system.


Q6. Who will create the Property, Property specific Accommodations and also define the Selling Rate of those accommodations?


Ans: The DPRDO of a district is known as the ‘District Nodal Admin’ in this software system. According to the defined hierarchy of this software system the District Nodal Admin i.e. DPRDO of the District is the Highest Managing Authority of the District. District Nodal Admin i.e. DPRDO will create one Admin for each PRI unit of the district. In other words there will be an authorized person called ‘Admin for PRI Unit’ for each Zilla Parishad, Panchayat Samity and Gram Panchayat.
Mainly this ‘Admin for PRI Unit’ will be responsible and authorized to register a Property either owned and managed or managed by the respective PRI unit i.e. the Zilla Parishad or Panchayat Samity or Gram Panchayat in this software system. Accordingly that ‘Admin for PRI Unit’ will also be the person responsible and authorized to create the Accommodations for each property registered under the respective PRI unit. Subsequently that same ‘Admin for PRI Unit’ will define the rate of those accommodations. If a particular PRI Unit is managing more than one property then the ‘Admin for PRI Unit’ will need to execute the above mentioned tasks for each of the Properties separately.


Q1. What is the URL of the Integrated Online Salary Management System (IOSMS)?


Ans. Q1- URL of the Integrated Online Salary Management System is https://priemp.wbprd.gov.in


Q2.How many logins are available in IOSMS?


Ans: Leassee can make payment through online or offline, both.


3Q.Any update of PRI institution (ZP,PS,Block or GP) regarding contact details , name etc. is possible in IOSMS?


Ans:Yes. It is available in the under Master Directory Management Module at each respective login.


4Q.Any approval is required for the update of PRI institution (ZP,PS,Block or GP) regarding contact details , name etc. in IOSMS?


Ans:Yes. Approval of any update is permissible in the login of upper tier. ( GP will be approved from BDO login, PS will be approved from EO login and ZP will be approved from AEO login).


5Q. How new incumbent/ Employee will be add in IOSMS?


Ans:Any new incumbent/ Employee will be add from their respective tier. (viz., GP employee from GP login, PS employee from PS login and ZP employee from ZP login). It will be done from Add New Employee under Master Directory Management.


6Q. Is any approval required for the new incumbent/ Employee added in IOSMS?


Ans:Obviously. After making necessary entries in Add New Employee, it will be send for approval to it’s next upper tier. Like, GP employee added will be send the request to BDO level, PS employee to EO level and ZP employee to AEO level.


7Q:Any update of Employee data is possible in IOSMS?


Ans: Yes. It can be done from Edit Employee menu under Master Directory Management module.


8Q. Any approval is required for the update of Employee data in IOSMS?


Ans:Yes. It will be done from respective upper tier login.

9Q:Download of Employee data is available in IOSMS?


Ans:Yes. It is available in Download Employee DCF menu under Master Directory Management.

10Q. How transferred employee from one PRI to another PRI will be added in IOSMS?


Ans:It is available in select type Transferred Employee in Add Employee menu under Master Directory Management.


Q1. How to Create and Login(Admin)?


Ans: 1. User Id & Password will be share by P&RD HQ
2. Go to website - https://prdtims.in/login
3. Login with valid User Id & Password


Q2.How to create User ID & Password for User?


Ans: 1. Go to website - https://prdtims.in/login
2. Login with Admin User Id & Password
3. Go to 'User Details' in the menu bar
4. Click on 'Create User'
5. Fill the following details and save to create user:
• Select Designation
• Enter User Name
• Enter Mobile No. (Use of personal mobile no. is preffered because after transfer official mobile no. will not transfer)
• Enter Email (Use of personal email id is preffered because after transfer official email id. will not transfer)


3Q. How to view Dashboad?


Ans: 1. Login using existing User ID & Password
2. Clcik on Dashboarrd
You can see Total Tour/Inspection, Inspection U/S 205, Other Inspection, Tour/Meeting/Training/Others, Tour/Inspection Report Submitted, Tour/Inspection Report Not Submitted


4Q.How to tranfer a user?.


Ans: 1. 1. Go to website - https://prdtims.in/login
2. Login with Admin User Id & Password
3. Go to 'User Details' in the menu bar
4. Click on 'User List'
5. Click on Transfer button under Action segment
6. Select all required fields and then clcik on 'UPDATE' button


5Q.How to shedule a Tour?.


Ans: 1. After login go to Tour/Inspection Detals
2. Click on Create/ Management Tour/Inspection Shedule
3. Selcet and put all the details
all '*' fields are mandatory to fill up
4. Click on 'Save' button for save and click on reset for refill the details.


6Q. How to view sheduled Tours?


Ans:1. After login go to Tour/Inspection Detals
2. Click on Create/ Management Tour/Inspection Shedule
3. Scroll down at the buttom
You can see and manage the Tours here.
4. You can Print, Upload Report and Reschedule from the Action segment.


7Q. How to view Tour/Inspection Assigned by Others?


Ans:1. After login go to Tour/Inspection Detals
2. Click on Tour/Inspection Assigned by Others


8Q. How to take action against Completed Inspection/Tour ?


Ans: 1. After login go to Tour/Inspection Detals
2. Click on Report Forwarded by Others
From Action segment you can forward the Completed Inspection to the higher or lower authority.


Q1. What is the elligibility to be a leasse of PRI bodies?


Ans: As per the resolution of respective PRI bodies.


Q2.How do I payment against leased asset?


Ans: Leassee can make payment through online or offline, both.


3Q. Have any notification to be given through SMS or mail to the leasse after finalized of lease agreement?


Ans: Yes.


4Q.How do I register myself as a leassee in the said portal.


Ans: After getting the lease agreement, respective PRI body will register the leasse.


5Q. Usually what is the lease period of PRI bodies?


Ans: Depends on the resolution of respective PRI bodies.


6Q. Have there is any option to make entry for self managed asset of PRI bodies


Ans: Yes, from the “Daily Collection” menu PRI body can make this kind of entry..


Q1. How can I reach out to Helpdesk for clarification regarding grievance redressal process?


Ans: Support email id: prdgrievance.info@gmail.com


Q2.How do I get confirmation of my grievance being registered in the system.?


Ans: You will get SMS confirmation once the grievance is registered. You can also login to the application and check Grievance Status.


3Q. I want to change my mobile number or email id, how can I make required changes?


Ans: 1. You can drop an email to helpdesk prdgrievance.info@gmail.com requesting for the updates. Someone from helpdesk will call you, do the verification and update your mobile number or email id.


4Q.I am not getting OTP in SMS?.


Ans: Please check if your number is registered for DND (Do Not Disturb). If so that has to be changed, else you can use an alternate number for registration.


5Q.I am not getting OTP in email?.


Ans: Please check your spam or junk folder in email. Otherwise use a different email id for verification.


6Q. Do I need to save any hard copy of the completed form once the filling up of grievance form is over?


Ans:1. No, you can login to the application anytime and browse through your grievance details.


7Q. How I will receive the information to know if my grievance is resolved?


Ans:You will receive SMS in your registered mobile number and email to your registered email id. You can also login to the portal anytime for current status update.


8Q. Can I raise a grievance on behalf of someone else?


Ans: Yes, please login to the application and select Grievance Type as “Community”.


9Q. How can I find the scheme against which I want to raise my grievance?


Ans: Please use the right option from “Grievance Against Scheme/Projects” dropdown..


10Q. Can I raise a request against a scheme which is not listed in the application?


Ans: No you can only raise your grievance against the schemes listed in the application. However you can drop an email at prdgrievance.info@gmail.com if any scheme is missing. Our policy administrators will review and take necessary action.


11Q. My grievance status is showing “Under Process”. How can I get more information whether any action is being taken to resolve my grievance?


Ans: When you see the status of your Grievance is “Under Process” you can drop an email to prdgrievance.info@gmail.com for further clarification. Once the grievance is addressed, the status will change to Resolved Completely. You can check the grievance details online to find out what action has been taken.


12Q. My Grievance status is showing “Incomplete Information”. What does this mean and what should I do after this?


Ans: If you Grievance status is marked as “Incomplete Information”, you have to login to the application and check the comments section. Please review the comments provided by officials. You can log a new Grievance with all the details asked for in the comments section. At any point you can send an email to prdgrievance.info@gmail.com for further clarification..


13Q. CMy Grievance status is showing “Resolved Completely”. What does this mean and what should I do after this?


Ans: Congratulations, your Grievance is resolved by our officials. Please check the comments and acknowledge whether the issue is resolved. You can provide your feedback accordingly.


14Q. How do I notify if I am not satisfied with the resolution?


Ans: You can provide your feedback once your grievance is resolved by respective authority. If you are satisfied you can provide your feedback and change the status to Closed. If you are not satisfied, please mention the same in your feedback section. Your grievance will be automatically reopened and assigned to concerned department.


Q1. Wrong Sansad No Entry?


Ans: Type Correct Sansad .


Q2.Sansad and Para Not View after Login?


Ans: Modify Bengali GP Name Length .


3Q. Password incorrect ?


Ans: User ID and Password issue solve from District.


4Q.Password Change?.


Ans: Solve from District End.


5Q. User Transfer?


District or Block level User Transfer GP User.






No. of Complaints Pending

e-Gramswaraj


State

2

District

3

GPMS


State

1

District

1

iFMS(Online)


State

0

District

0

Intra PRD Services


State

0

District

0

iOSMS


State

0

District

0

Trade License


State

3

District

26

Meeting Management


State

1

District

0

NSAP


State

0

District

0

Tour & Inspection


State

0

District

0

WBPMS


State

0

District

2

Panchayat Tourism


State

0

District

0

Asset Management


State

0

District

0

Banglar Para Baithak


State

0

District

0

PGRS


State

0

District

0

WBPRMS


State

0

District

0

Building Plan


State

1

District

1

Health Clinic


State

0

District

0

Reporting Return


State

0

District

0